For full details of our regular returns policy, and technical product support contact details please view below.

For orders placed during December, we are happy to make the following extensions to our returns policy.

• Unopened items can be returned for a full refund of the product price, provided you contact us before Wednesday 16th January for a returns number.
• Faulty items are not affected by these changes, and can be returned any time during the warranty period.

Please note that items returned over the Christmas period may take longer to process. If you need an update on the status of your return, please contact the customer service team quoting your returns reference at any time.

Here at AQUDOS, we believe in providing excellent customer service, and this includes aftersales care. If you've bought a product from us that you either no longer want or have found to be faulty then please read on to find out what to do next.

We hope you will be completely satisfied with your purchase. However, if you have purchased an item from us that you no longer want then you have 14 days to cancel your order (starting from the day after the delivery date). Customers wishing to cancel their order can exchange the item for something more suitable or request a refund. Orders cancelled within this 14 day period are eligible for a full refund of the price paid for the product once we receive the item(s) back. Delivery costs are not part of the refund unless the return is a result of our error.

Unwanted items should be returned to us in A1 condition, in the original, undamaged packaging with all the accessories. Once received (or proof of posting has been provided) we will refund the money back onto the payment card used to make the purchase within 30 days.

We reserve the right to refund less than the full price of the product if it is received incomplete or in a condition that shows it has not been appropriately cared for.

Should you find that an item is not working as expected, we suggest that in the first instance you contact the manufacturer. As the creator of the item the manufacturer has more information about the product to hand and should be able to offer plenty of troubleshooting advice. The number to call should be inside the product box, however below we have listed some of the support line contacts:

PURE CUSTOMERS - If you have purchased a PURE item and you find it to be faulty after the first 14 days of purchase then PURE would like you to deal directly with them. If you contact their Technical Support on 01923 277477 (option 1) or support@puredigital.com you will be issued with an RAN number and asked to send the item directly to them.

If the manufacturer is unable to solve the issues then you will need to contact our technical team who will be happy to assist you. Please email them - returns@aqcheckout.com ensuring you provide your original order number and full details of the issues you are experiencing with your product. You will then be contacted by one of our technical team who will verify the issues and if required provide you with the returns authorisation number.

If the product needs to be returned to us we will arrange to collect the product from an address of your choice. The collection can take place on any pre arranged weekday within a 9am-5pm window. Please note - Any items posted direct to us will be done so at the customers own expense.

Before posting any item back to us you need to obtain a Returns Authorisation. This is a number which you will be required to put on the outside of the box. Items returned to us without this number on the box will take longer to process.

This can be obtained by emailing our customer returns team - returns@aqcheckout.com.

All items should be returned in full, with all accessories, cables, manuals and so on. These should be packed into the original manufacturer's product box. Items should then be packed into another box or wrapped securely to ensure they arrive with us safely. Please DO NOT WRITE OR STICK ANYTHING DIRECTLY ONTO THE PRODUCT BOX.

For your peace of mind we recommend that all items are sent by recorded delivery.

If you wish we can arrange a collection using our couriers. The price for this service is £12 and items take between 3-5 working days to arrive with us. If your item is faulty then you will not be charged for the collection. However if an item is collected and it is found not to be faulty or is a result of customer error then you will be charged £12 for the collection.

Please send your item(s) to the following address:

AQ Returns
c/o AQORD Ltd
Unit 5, Leestone Road
Sharston Industrial Estate
Sharston
Manchester M22 4RN